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Payment conditions

Reservation and payment conditions A reservation is generally effected in writing, by letter, fax or e-mail. In exceptional cases this can also be by telephone. A deposit of € 200.00 is to be transferred to our account by the agreed date. Only then is your reservation binding. Please transfer the amount in advance to the following account: Volksbank Tirol AG IBAN AT494239000060011009 BIC-Code: VBOEATWWINN. Your hotel bill can be settled in cash, by debit card, Visa or MasterCard. Cancellation (Cancellation conditions follow Austrian hotel regulations) Up to 60 days before the start of your holiday, no cancellation costs are incurred (we keep the deposit). From 60 days to 7 days before the start of your holiday 40% of the cost is charged. From 7 days, in the event of early departure or late arrival, the period booked will be charged for, unless the room can be let to another party. Discounts Any services in weekly packages, and inclusive services, that are not availed of cannot be refunded or replaced with another service. Arrival and Departure Rooms are available from 4.00 p.m. at the latest. Should you be arriving after 7.00 p.m. please telephone us to let us know. We would ask that you vacate your room by 10.00 a.m. on the day you are due to depart. If you would still like to ski or hike on the day you are due to depart, we can store your luggage for you. Barrier-free – our guests are important to us All guests, whatever their needs, are very welcome here with us. Two of our guestrooms have extra wide doors and are suitable for wheelchair users. In the terrace restaurant, there is a wheel-chair accessible WC available for à la carte guests. No-smoking and Smokers All the rooms in our hotel rooms are non-smoking, without exception. Court of jurisdiction Kufstein, VAT ID: ATU 61543734 Subject to typographical errors and changes in prices. Hotel Storno Plus – European travel insurance

Travel insurance from Austria's market leader

We would like you to have travel insurance for all your travel, whether it is worldwide or within Europe. Europäische Reiseversicherung AG is an insurance company, providing advice about relevant insurance products to suit your needs and requirements. Work out now and take out insurance