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What you ought to know

Payment conditions

Reservation and payment conditions
A reservation is generally effected in writing, by letter or e-mail. In exceptional cases this can also be by telephone.

A deposit of € 200.00 is to be transferred to our account by the agreed date. Only then is your reservation binding.Please transfer the amount in advance to the following account:

Sparkasse Kufstein
IBAN: AT 28 2050 6006 0000 0012

Your hotel bill can be settled in cash, by debit card, Visa or MasterCard.

Up to 7 days before arrival the cancellation is free of charge. From 7 days, in the event of early departure or late arrival, the period booked will be charged for, unless the room can be let to another party.

Any services in weekly packages, and inclusive services, that are not availed of cannot be refunded or replaced with another service.

Arrival and Departure
Rooms are available from 3 p.m. at the latest. Should you be arriving after 6.00 p.m. please telephone us to let us know. We would ask that you vacate your room by 11.00 a.m. on the day you are due to depart. If you would still like to ski or hike on the day you are due to depart, we can store your luggage for you.

Room request
Please note that we are happy to note requests for specific room numbers or floors or adjacent rooms, but cannot guarantee them. We guarantee a room in the booked category.

You are welcome to bring your dog with you if you notify us in advance. He deserves a vacation too. The price is EURO 15.00 per pet per day without food. However, out of consideration for the other guests, we ask that you keep your dog on a leash in the hotel. It is not allowed in the breakfast room because of the buffet. If you want to have breakfast with your dog, we would cover for you in an adjoining room!

Lake access, indoor pool, outdoor pool
The leisure facilities (lake access, indoor pool, outdoor pool) in our sister hotel Bellevue (200m away) are available to our guests free of charge. (Summer season 2024 from May 18th, 2024)

our guests are important to us All guests, whatever their needs, are very welcome here with us. Two of our guestrooms have extra wide doors and are suitable for wheelchair users. In the terrace restaurant, there is a wheel-chair accessible WC available for à la carte guests.

No-smoking and Smokers
All the rooms in our hotel rooms are non-smoking, without exception.

Court of jurisdiction
Kufstein, VAT ID: ATU 61543734 Subject to typographical errors and changes in prices.

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